Armada: A Case Study
Armada needed an automated and centralized system to manage the intake and lifecycle of calls from members…
Read Article »Armada needed an automated and centralized system to manage the intake and lifecycle of calls from members…
Read Article »Problem: Current system provided limited visibility to clients internally. They would have clients call and request discount, if didn’t get answer they wanted, they would then call back and talk to someone else and ask for discount, until someone gave them discount they were looking for, not knowing they had called several times already. Not…
Read Article »Problem: This rapidly growing company needed assistance in tracking clinical drug trials and the related efforts to engage physicians and patients in the trials. Challenge: A tight budget was limiting them to a system designed on the Force.com platform and the inexpensive Force.com licenses. Solution: We adjusted the architecture to provide security around the Clinical…
Read Article »Problem: Southern Maryland Health System wanted to track the referrals from within their health system against the products sold. They needed to track doctors’ requests for medical devices and track all calls and visits to the clinics. Challenge: Keeping to a tight budget, and with limited IT expertise, SMHS required customization for the typical doctor…
Read Article »Problem: Used spreadsheets to manage communications and outreach to multiple sources: member hospitals and health systems, committees founded by MHA, and the liaisons reporting hospitals’ needs back to MHA. Needed to track relationships with state legislators serving on healthcare focused committees. Required dynamic reporting. Challenge: The need to revamp the current process to create one…
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